Family
Software Newsletter #40 05/22/24
Drag
Racing Computers and Software - www.iFamilySoftware.com
Topics
1. Trouble Shooting Altalab Alta/AltaCom II "Crazy Date"
Read Error
--
Issue: PageAire Pro Reports "Read Error, Try Again!" On Startup
Alta/AltaCom
II sends the date to PageAire Pro on startup, however the data being
sent is not a valid date so an error occurs and the program exists.
The Alta/AltaCom II has a battery-backed real time clock that retains
the date when the weather station is not in use. When this battery expires,
the date is lost and the data being sent out cannot be recognized. Altalab
calls it, "Crazy Date" and their fix is below.
"Crazy
Date is a serious weather station condition that can be managed in the
field until the you can return your Alta or AltaCom II for backup clock
battery replacement. Here’s what you should know to best manage Crazy
Date until you can send your station in for repair.
What
Crazy Date looks like:
Date and time are wrong, often impossibly wrong (9/01/00 255:000 for
example). The consequences of Crazy Date may include: “locking up” when
the console transmits once on startup, but then doesn’t update the weather
or transmit on schedule after that. Even after resetting, time and date
revert or stop advancing when the station is turned off. You may see
that the station locks up and you have to turn it off and back on to
get a page. You may notice that the weather readings are wrong, not
updating, or old.
Permanent
fix – Send in your console in for backup battery replacement, (it cannot
be done in the field).
Temporary
fix – After starting the weather station, use Merlin to set the time
and date.
Slightly
better Temporary fix – install the latest Merlin (Merlin 7.6.0.2 currently
available on our website). Connect to the weather station, Launch Merlin
> Click Tools > Preferences and choose Yes in the Set Time drop down
Then click Export. This tells Merlin to AUTOMATICALLY set the time and
date on launch, a time and keystroke saver for a racer who cannot spare
the time to send in the weather station."
--
REAL World Technical Support -- With Family Software, you'll get better
technical support than anywhere on the planet. Why? Because, we design and/or
use all of the products that we sell. All of my 40+ years of on-track racing experience
and knowledge is available to you. Try to find that kind of information at any
one of our competitors. You won't be able to, I guarantee it! Family Software
cares about the racer and his/her success as a racer. We also want you to get
the most value for your hard earned dollars.
-- Secure Ordering --
You can safely order directly from our web site. All of your information is handled
on our Secure Server. We have established a privacy policy and it is posted on
the web site. Our company is registered with the Public Eye for safe, secure ordering.
Bob Kodadek
SC 1596. SST 1715
Family Software - Drag Racing Computers and Software
http://www.iFamilySoftware.com
- 610.497.5561(Voice/Fax)
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